Before you contact support ...

Search the Knowledge Base. Frequently asked questions and resolutions to existing issues can be found here.

If no solution is found in the Knowedge Base, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with a description of the problem. Attaching additional info (i.e. DirectX Diagnostic (dxdiag), screenshots, log files, and crash dumps will expedite our response to your issue. For more information on what files to attach to the email, search the Knowledge Base for "What to send to Forterra Support?".

For urgent issues, you can contact Support at 650.433.4000 (option 1). Support will ask you for the additional information from step 2, so it is a good idea to send that into support before calling. Phone support is available Monday through Friday from 9am - 5pm PST excluding the Holidays listed below.